Geneious R9-R11 Catalina Licensing Fix

The following patch has been made available to enable customers on a perpetual license for Geneious R9, R10 or R11 to continue using their license on macOS 10.15 Catalina. Note that this patch doesn’t address all known issues on Catalina, only licensing.

If you are running macOS 10.12 Sierra or later, the fix can be applied prior to upgrading to Catalina.  If possible, we recommend that you do so to ensure a smooth transition.

If you are able to upgrade to Geneious Prime 2019.2.3 you will not need to apply this fix.

For more information, please refer to our announcement on Catalina: Mac Users: Running Geneious/Geneious Prime on macOS 10.15 Catalina.

Download Geneious R9-R11 Catalina Licensing Fix


  1. Unzip the downloaded file by double clicking it. If you are using the Safari browser, this may have already been done.
  2. Double click CatalinaLicensingFix and follow the onscreen instructions.
  3. Run Geneious.
  4. Dismiss any messages saying "Failed to launch FLEXnet licensing service" or "Your license has expired" (click "Trial Later" if the option is provided).
  5. Select Help -> Install FLEXnet from the menu and follow the instructions to reinstall FLEXnet.
  6. Restart Geneious.


Note:  FLEXnet must already be installed to apply this fix.  If you have never previously activated a personal or trial license in Geneious but now wish to do so, you will need to Install FLEXnet via the Geneious Help menu first, then follow the instructions above to apply the fix.  Once you have completed the initial installation of FLEXnet you will receive error messages until you have applied the fix.

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  • Avatar
    Camila Veronez

    After doing the procedures described, I got the following message:
    Operations error: 7174 Only deployed entitlement line item can be fulfilled. [Incident# 2721-23260368]

    And couldn't activate my R11 perpetual license.

  • Avatar
    Hilary Miller

    Hi Camila
    This error indicates you are trying to activate an obsolete license, so you'll need to contact us directly with your license key.